Customer Service Rep & Merchandiser for Macdonald's Prescriptions Medical Supplies

As an integral member of the Medical Supplies team, the Customer Service Representative will strive to deliver quality patient care and excellent customer service. You will be responsible for selling products, merchandise and services in a retail setting.

Primary Responsibilities:

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • measuring and fitting customers for various medical products
  • handle and resolve customer complaints
  • process orders
  • receive shipments
  • Merchandise inventory by putting stock away on store shelves and optimizing displays for retail sales for the best customer experience while shopping with us!


  • high school diploma, general education degree or equivalent
  • experience in handling cash
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • knowledge of administrative procedures
  • experience in fitting for compression stocking and/or bracing an asset

Other qualities:

  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service oriented
  • compassion and empathy
  • adaptability
  • initiative
  • stress tolerance

Our commitment to you:

  • Providing a safe, secure and supportive environment
  • Flexible work schedules that allow for a healthy and fulfilling work-life balance
  • Providing the tools, training and resources necessary to achieve success
  • Continuous improvement, innovation and investment in technology

Selected applicants will be contacted regarding the position. Submit resume with cover letter to apply.

If you are committed to providing outstanding care and are passionate about making a difference in the lives of your patients, we want to hear from you today!

Job Type: Full-time

Salary: $18.00-$21.00 per hour


  • Dental care
  • Extended health care


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
All employees are mandated to wear masks.


  • Secondary School (preferred)


  • customer service: 2 years (required)

If interested, please submit your resume by Friday, Oct 7th to the attention of:

Enzo Mastroianni
HR Business Partner for Macdonald's Prescriptions 

Or, you may apply directly using the indeed link below: